Terms of service

Terms of Service

Last updated: May 2026

OVERVIEW

Welcome to Kremo.

These Terms of Service (“Terms”) govern your access to and use of the Kremo website, online store, products, services, content, features, tools, and related services. The terms “Kremo,” “we,” “us,” and “our” refer to Kremo. The terms “you,” “your,” and “customer” refer to any visitor, user, or purchaser using our website or services.

Kremo is powered by Shopify, which enables us to operate our online store and provide our services. However, all purchases made through our store are transactions directly between you and Kremo.

By accessing, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, our Return & Refund Policy, and our Shipping Policy. If you do not agree with these Terms, you should not access, use, or purchase from our website.

Please read these Terms carefully. They include important information regarding product use, order processing, returns, shipping, warranty disclaimers, limitations of liability, and your legal responsibilities.

SECTION 1 - ELIGIBILITY AND ACCOUNT USE

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, creating an account, subscribing to communications, or otherwise interacting with our website.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

We reserve the right to suspend, restrict, or terminate access to the website or any services if we believe you have violated these Terms, provided false information, engaged in fraudulent activity, or misused our website.

SECTION 2 - PRODUCT INFORMATION AND JEWELRY VARIATIONS

We make reasonable efforts to display our products, descriptions, colors, stones, finishes, dimensions, materials, and images as accurately as possible.

However, actual product appearance may vary due to screen settings, lighting, photography, natural material differences, manufacturing tolerances, plating variations, stone variations, or handcrafted details.

Certain jewelry pieces may include plating, coatings, stones, crystals, zircon, cubic zirconia, stainless steel, sterling silver, brass, or other materials depending on the product description. Slight variations in color, shine, texture, finish, and appearance are normal and do not necessarily indicate a defect.

We do not guarantee that the appearance, color, size, finish, or quality of any product will exactly match what appears on your screen or meet subjective expectations.

All product descriptions, specifications, prices, and availability are subject to change at any time without prior notice.

We reserve the right to discontinue any product, limit quantities, refuse sales, or modify product details at our discretion.

SECTION 3 - JEWELRY CARE AND NORMAL WEAR

Jewelry requires proper care and maintenance.

Exposure to water, sweat, perfumes, lotions, chemicals, cosmetics, cleaning products, chlorine, saltwater, humidity, impact, friction, improper storage, or improper handling may affect plating, stones, finishes, adhesives, color, shine, or overall appearance.

Normal wear and tear, tarnishing, fading, oxidation, scratches, plating wear, discoloration, stone loosening, accidental damage, misuse, improper care, or damage occurring after delivery are not considered manufacturing defects.

Customers are responsible for following all care recommendations provided on our website, product pages, packaging, or related materials.

Damage caused by water exposure, perfumes, lotions, sweat, chemicals, improper care, impact, or normal use is not eligible for return, refund, replacement, or defect claim unless otherwise required by law.

SECTION 4 - ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected product or products.

Receipt of an order confirmation email does not constitute final acceptance of your order. Your order is accepted only when we process and confirm it.

We reserve the right to accept, decline, cancel, limit, or refuse any order at our sole discretion.

We may cancel or refuse orders for reasons including, but not limited to:

Suspected fraud or unauthorized activity

Incorrect billing or shipping information

Payment verification issues

Pricing errors

Product availability issues

Abuse of promotions, discounts, returns, refunds, or claims

Orders suspected to be for resale or unauthorized commercial purposes

Violation of these Terms or any store policy

If we cancel or modify an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

SECTION 5 - PRICING, PAYMENT, TAXES, AND BILLING

All prices are listed in United States Dollars unless otherwise stated.

Prices, discounts, promotions, and product availability are subject to change without prior notice.

Posted prices may not include taxes, shipping, handling, customs duties, import fees, or other charges unless expressly stated.

We reserve the right to correct pricing errors, typographical errors, inaccuracies, or omissions at any time, including after an order has been submitted.

If a product is listed at an incorrect price due to error, system issue, or inaccurate information, we reserve the right to cancel or refuse the order.

By submitting payment information, you represent and warrant that:

The payment information you provide is true, accurate, and complete.

You are authorized to use the selected payment method.

All charges incurred by you will be honored by your payment provider.

You agree to pay all charges, including applicable taxes, shipping, and handling fees.

SECTION 6 - SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and transit times are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by carriers, weather conditions, holidays, natural disasters, incorrect addresses, service interruptions, customs procedures, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order is transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

We are not responsible for packages delayed, lost, stolen, misdelivered, or marked as delivered by the carrier after shipment, except where required by applicable law.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before reshipment.

SECTION 7 - RETURNS, REFUNDS, AND CLAIMS

Returns, refunds, exchanges, and claims are governed by our Return & Refund Policy.

We reserve the right to deny any return, refund, exchange, replacement, or claim that does not comply with our policies.

Returned items may be inspected before approval. Refunds are issued only after the returned item is received, inspected, and approved.

Items showing signs of wear, use, damage after delivery, misuse, water exposure, perfume exposure, lotion exposure, sweat exposure, chemical exposure, improper care, tampering, or alteration may be refused.

Claims involving damaged, defective, incorrect, or missing items may require clear photos of the item, packaging, shipping label, and any related materials.

All claims are reviewed before approval. Depending on the case, we may offer a replacement, store credit, refund, or other resolution when applicable.

We reserve the right to refuse claims that appear fraudulent, abusive, manipulated, inconsistent, unsupported, or submitted outside the required reporting period.

SECTION 8 - FRAUD, ABUSE, AND CHARGEBACKS

We reserve the right to review, refuse, cancel, or restrict orders, accounts, returns, refunds, replacements, or claims that appear suspicious, fraudulent, abusive, or inconsistent with normal consumer behavior.

Examples of abuse may include, but are not limited to:

Repeated refund requests

False damage claims

Manipulated photos or evidence

Returning used or altered items

Excessive claims of missing packages

Chargeback misuse

Abuse of promotions or discount codes

Attempted resale without authorization

If a customer initiates a chargeback while also requesting a refund, replacement, or store resolution, we reserve the right to pause any internal resolution until the payment dispute is resolved.

We may provide order records, tracking information, policy disclosures, customer communications, and evidence to payment processors, banks, or fraud review services in connection with chargebacks or payment disputes.

SECTION 9 - PERSONAL USE ONLY

Products purchased from Kremo are intended for personal or household use only unless otherwise approved in writing.

You may not purchase products for unauthorized resale, export, commercial redistribution, or marketplace listing without our prior written consent.

We reserve the right to limit, cancel, or refuse orders that appear to be for unauthorized resale or commercial activity.

SECTION 10 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, brand names, product names, product descriptions, images, videos, graphics, icons, designs, layouts, text, marketing materials, and website content, is owned by Kremo, its affiliates, suppliers, licensors, or service providers and is protected by intellectual property laws.

You may use the website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, download, store, transmit, or exploit any part of the website or its content without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

SECTION 11 - THIRD-PARTY SERVICES AND LINKS

Our website may include links, tools, apps, payment processors, shipping providers, analytics tools, or other third-party services.

We are not responsible for the content, accuracy, policies, practices, security, performance, or availability of third-party websites or services.

Your use of third-party services is at your own risk and may be governed by separate terms and privacy policies.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

Kremo is powered by Shopify, which enables us to provide our online store and services.

However, any sale or purchase made through our store is made directly between you and Kremo.

By using our website and purchasing from our store, you acknowledge that Shopify is not responsible for any aspect of your transaction with Kremo, including products, fulfillment, shipping, returns, refunds, damages, injuries, losses, claims, or disputes.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Kremo.

SECTION 13 - PRIVACY

Our collection, use, and disclosure of personal information are governed by our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be collected, processed, or stored by Shopify in order to provide and improve the services used to operate our store.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

SECTION 14 - USER FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, comments, photos, suggestions, ideas, feedback, testimonials, or other content to us, you grant Kremo a worldwide, perpetual, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, modify, distribute, and promote such content for business, marketing, operational, and commercial purposes.

You represent that any content you submit is accurate, lawful, original, and does not violate the rights of any third party.

We may monitor, edit, reject, or remove content that we consider unlawful, offensive, misleading, abusive, defamatory, infringing, fraudulent, or otherwise inappropriate.

You may not submit false reviews, misleading claims, fake testimonials, impersonations, or content that includes malicious code, spam, or unauthorized advertising.

SECTION 15 - PROHIBITED USES

You agree not to use our website or services:

For any unlawful, fraudulent, harmful, abusive, or malicious purpose

To violate any federal, state, local, or international law

To infringe our intellectual property rights or the rights of others

To transmit false, misleading, or deceptive information

To upload or transmit viruses, malware, harmful code, or disruptive technology

To spam, phish, scrape, crawl, harvest, or collect data without authorization

To interfere with website security, functionality, or operations

To impersonate another person or entity

To abuse promotions, discounts, refunds, returns, claims, or payment disputes

To engage in harassment, threats, defamation, or abusive conduct

To resell, duplicate, copy, exploit, or commercially use any portion of the website without authorization

We reserve the right to restrict, suspend, or terminate access to the website if we believe you have violated this section.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, availability, shipping charges, delivery estimates, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to update, change, cancel, or refuse orders at any time without prior notice, including after an order has been submitted.

SECTION 17 - DISCLAIMER OF WARRANTIES

The website, services, content, and products are provided on an “as is” and “as available” basis, except as expressly stated by Kremo.

To the fullest extent permitted by law, Kremo disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, and merchantable quality.

We do not guarantee that:

The website will be uninterrupted, secure, timely, or error free.

The website will be free of viruses or harmful components.

Product appearance will exactly match website images.

Products will meet subjective expectations.

Delivery estimates will be exact or guaranteed.

Some jurisdictions do not allow certain warranty disclaimers, so some limitations may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kremo, its owners, affiliates, partners, employees, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, exemplary, or consequential damages of any kind.

This includes, without limitation, damages related to lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, emotional distress, shipping delays, lost packages, stolen packages, product misuse, website errors, unauthorized access, or use of products purchased through the website.

Our total liability for any claim related to an order or product shall not exceed the amount paid for the specific product giving rise to the claim, except where prohibited by applicable law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kremo, Shopify, and our affiliates, owners, employees, contractors, agents, service providers, suppliers, licensors, and partners from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from or related to:

Your breach of these Terms

Your violation of any law or regulation

Your violation of any third-party rights

Your misuse of the website or products

Your fraudulent, abusive, or unauthorized activity

Your submitted content, reviews, or feedback

We reserve the right to control the defense of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.

SECTION 20 - TERMINATION

We may terminate, suspend, restrict, or deny your access to the website or services at any time without prior notice if we determine that you have violated these Terms or engaged in conduct harmful to Kremo, Shopify, other users, or third parties.

Termination does not limit any rights or remedies available to us under these Terms or applicable law.

Provisions that by their nature should survive termination will continue to apply, including intellectual property, warranty disclaimers, limitation of liability, indemnification, governing law, dispute provisions, and payment obligations.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions shall remain valid and enforceable.

SECTION 22 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms, together with our posted policies, constitute the entire agreement between you and Kremo regarding your use of the website and services.

Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 23 - ASSIGNMENT

You may not assign, transfer, or delegate these Terms or any rights or obligations under them without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 24 - GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements between you and Kremo shall be governed by and construed in accordance with the laws of the State of Florida and applicable United States law, without regard to conflict of law principles.

Any dispute arising from or related to these Terms, the website, our products, or your purchase shall be brought in the appropriate state or federal courts located in Florida, unless otherwise required by applicable law.

You consent to personal jurisdiction and venue in such courts.

SECTION 25 - CHANGES TO THESE TERMS

We reserve the right to update, modify, replace, or revise these Terms at any time by posting the updated version on our website.

The most current version of the Terms will be available on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us through our website contact page or by email at:

support@kremo.us