Frequently Asked Questions
Answers about KREMO jewelry, shipping, returns, packaging, and care.
What materials does KREMO use?
All KREMO necklaces are crafted from 925 sterling silver with rhodium plating.
Product-specific stone details are identified on each individual product page.
Does KREMO jewelry come in gift-ready packaging?
Not yet. Each necklace currently arrives securely presented in its KREMO necklace box, which protects the piece during delivery.
Dedicated gift-ready packaging is not currently available, but we are working to offer it soon. If you are purchasing a necklace as a gift, please plan to add your own gift wrapping.
Where does KREMO ship?
KREMO currently ships exclusively within the United States.
How much does standard shipping cost?
Standard Shipping costs $8 for orders below $70.
Standard Shipping is free for orders of $70 or more.
Do you offer Express Shipping?
Yes. KREMO offers Express Shipping for $14.99.
How can I track my order?
Every U.S. order includes tracking information so you can follow your package after dispatch.
What is KREMO's return policy?
For current eligibility requirements, time limits, item-condition requirements, and return instructions, please review our official policy.
What should I do if my order arrives damaged, defective, or incorrect?
Please use our contact form for assistance and review the current claim requirements in our official policy.