Refund policy

We accept returns within 7 days of delivery for eligible items.

To qualify for a return, the item must be unworn, unused, undamaged, and returned in its original packaging.

The following items are not eligible for return or exchange:

- Custom or personalized jewelry
- Engraved items
- Items marked as final sale
- Items showing signs of wear, use, misuse, water exposure, perfumes, lotions, sweat, or improper care
- Items damaged after delivery

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label.

All damage, defect, and incorrect-item claims are reviewed before approval. Depending on the case, we may offer a replacement, store credit, or refund when applicable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect and the claim is approved.

Original shipping charges are non-refundable unless the return is due to our error.

Items sent back without prior approval may not be accepted.

Refunds are issued to the original payment method after the returned item is received, inspected, and approved.

We reserve the right to refuse returns that do not meet the conditions of this policy.

support@kremo.us